Annals of cheap: Skymark Airlines

November 20th, 2011 by Philip Brasor & Masako Tsubuku

Last spring, budget carrier Skymark Airlines announced new service from Narita airport to Hokkaido, Okinawa and Kyushu starting this fall, and as a special promotional incentive would offer one-way fares at only ¥980 for the first three months on each new route. The deal is limited to only 20 seats on each flight. These seats can only be booked through Skymark’s website and have to be reserved at least 28 days in advance. Service to Asahikawa (one round trip a day) and Shin Chitose (Sapporo, two round trips) in Hokkaido commenced Oct. 30. Flights to Naha in Okinawa will begin Dec. 8 (two round trips), and supposedly the Fukuoka route opens on Feb. 1 of next year, though it hasn’t been announced on the website yet. According to the Mainichi Shimbun, the ¥980 seats tend to be snatched up minutes after they’re made available.

Skymark Airlines website

Skymark, which opened for business in 1996, has established these routes to compete with ANA’s new special low-cost carrier Peach Airlines, which has begun service, but for the moment only flies out of Kansai International Airport in Osaka. The regular one-way fares for the new routes on Skymark are ¥12,800 for Shin Chitose, ¥13,800 for Asahikawa and Fukuoka and ¥16,800 for Naha, though there is also another limited deal for one-way flights as low as ¥3,800 for bookings made at least 21 days in advance. Regular one-way flights to all these destinations on JAL or ANA from Narita start at about ¥30,000. Basically, Skymark is be the first budget carrier to open a hub at Narita.

A Mainichi reporter took a flight to Shin Chitose the first day the ¥980 seats were available. He had been made aware that the flight offered “no service,” though it’s the same no matter which fare you pay. Consequently, he spent ¥120 for a bottle of tea in the airport and then discovered that Skymark only charged ¥100 for the same amount of tea on board. Having been conditioned to expect higher charges he was surprised (though not as surprised as we were that security allowed him to carry a liquid onto the plane). He also said the seats were not as cramped as he thought they’d be, comparing them to “non-reserved seats on the Shinkansen” in terms of roominess. He met a 31-year-old man on the flight who was going home to Sapporo “for the first time in 3 years” and felt it strange that the train from Shin Chitose Airport to the city proper was more (¥1,040) than the air fare from Tokyo.

The one demerit about the ¥980 flight is that Skymark has no arrangement with other airlines at Narita for backup flights to Hokkaido. That means if a Skymark flight is cancelled for any reason, the passenger either has to wait until the next available Skymark flight with empty seats, which might not be until the next day, or cancel the Skymark flight and buy a new ticket on another airline. The problem here is that most airlines that fly from Tokyo to Hokkaido — or anywhere in Japan — do so out of Haneda, including an increasing number of international carriers.

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2 Responses

  1. Well, I’m a fan. I fly with Skymark several times a year, not because I particularly need to save money but because they offer regular flights to Tokyo and Kyushu at an airport that is located only 10 minutes away from where I live. Their service is adequate (brisk but professional) and their seats are indeed very comfortable. Also, they offer drinks at lower-than-retail prices, as mentioned in the post.

    In the past I’ve taken the “premium” class seats with bigger domestic airlines, and been disturbed at the obvious desperation and/or annoyance of the cabin crew. It was enough to put me off flying with them any more.

    Two small qualms: Skymark seems to have a higher rate of flight delays than other airlines. Usually they are not significant – 15-45 minutes but, as I’ve discovered to my cost, they are enough to put a whole day’s travel arrangements out of whack. Any idea as to why they occur so often?

    Also, a few years ago Skymark had minor safety issues that only came to light when a foreign pilot complained that cabin crew were refusing to pick up the in-flight phones to take his instructions, because of their lack of confidence in their English speaking abilities. I wonder if the situation has improved since then?

    Anyway, if you are the kind of person who simply wants to get from A to B as cheaply and safely (and comfortably) as possible, then don’t hesitate to fly with Skymark.

  2. I flew with Skymark a couple of times now (living in Kyushu) and don`t think it`s a much worse experience, if at all, than the two big Japanese carriers. For short trips I don`t mind that you don`t get free service. I am actually used to that from Europe, where sometimes you have to pay something like 350 yen just for a cup of water.

    I like their webpage, online booking feels very straightforward and is simple enough for me. I experienced a delay once for about 15 minutes, but that`s nothing compared to some experiences I had before in the US and Europe.

    Carrying a liquid through security on board is not a Skymark special though, my experience is that you can do it with every carrier in Japan, as long as it`s a national flight. You can even carry bottles through security that aren`t sealed. They check them at the security gates with a special kind of scanner.

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