Japan Inc. testing the Twitter waters

A cafe in Roppingi Hills urges passersby to follow its Twitter account: @hillscafespace
A year ago, Japan made up only 0.7 percent of Twitter’s global population. Over the course of 2009, however, estimates show the number of users in Japan grew by six to 10 times, with the current number standing somewhere around 4.5 million people. Japanese is now the second most-used language on the network after English – some 14% of of the 50 million tweets per day worldwide are in Japanese.
Naturally, much of that is the usual chitchat and link-sharing, but Japanese corporations and organizations are playing with the potential for word-of-mouth exposure, PR and retail growth. For smaller companies, Twitter allows them to bypass traditional channels and hawk their wares directly to consumers. The majors are using the micoblogging format to widen their reach and project a friendlier, more casual image.
Although Asian Fortune 100 companies lag behind the U.S. and Europe in sheer numbers of corporate Twitter accounts, those that are tweeting average more followers per account. And hundreds of Japanese companies are jumping on the bandwagon.
Many are taking tsubuyaku, the Japanese verb of choice for tweeting, rather literally. The word means mutter or murmer, and that is just what many seem to be doing, often to tens of thousands of followers. While some big-name retailers, such as Muji, are announcing Twitter-only sales, others seem to be aiming simply to foster camaraderie and boost engagement through the so-called “casual tweet.” Udon chain Katokichi sends out personalized replies to messages about the noodle dish. Hamburger chain Mos Burger has about 30,000 followers on Twitter, but with a large portion of its posts commenting on the weather and the time of day, it’s not exactly pushing the hard sell. Tsutaya predictably sends followers movie recommendations, but mixes those with chatter and quickie film quizzes, like “What was the name of the Jedi weapon in the Star Wars movies?” Some restaurants, like are giving discounts to customers who tweet about their meal there on a sliding scale based on the number of followers the tweeter has.

